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Author Message
PostPosted: January 9th, 2006, 5:09 pm 
Offline

Joined: August 1st, 2003, 9:52 am
Posts: 1874
Re: Airleaf Publishing / airleaf.com / Bookman Publishing /
Bookman Marketing / bookmanmarketing.com

This is a lengthy one, albeit entertaining!

Airleaf Publishing used to be called Bookman Marketing. If you recall, we've been spammed by them on numerous occasions (they continued to spam us even after we complained) and we received several other complaints about their spamming tactics as well. Please note that they never responded to any of our complaints about their spams...never responded to us at all...until now.

You can read complaints about them at these links:

http://forums.writersweekly.com/viewtopic.php?t=922

http://forums.writersweekly.com/viewtopic.php?t=4145

http://forums.writersweekly.com/viewtopic.php?t=3865

http://forums.writersweekly.com/viewtopic.php?t=3827

http://www.absolutewrite.com/forums/sho ... .php?t=964

For this complaint, the publisher was hired to promote two books to traditional publishers on behalf of this author. The author paid them $398 for this service in October. The author claims no work was done on his behalf and that many of his emails were ignored.

Interestingly enough, when we approached Airleaf with these complaints, they failed to address our primary concerns and instead started critizing our businesses (see emails below). Also, when I asked about their history of spamming, they ignored that part of the discussion as well.

Despite their ridiculous comments and Brien's art for avoiding the topic at hand,
they did finally refund the author's money last week.

Since Airleaf has claimed I can't republish their emails (you'll probably have an
opinion why why when you read the paraphrased responses below), I will paraphrase what they sent. And, if Airleaf / Bookman wants me to publish their actual emails, I'd be happy to. But, I'm not obligated to post the libel he wrote about us.

Due to this firm's long record of spamming (spam is illegal!) and because of this incident (why didn't they just refund his money when he first complained?), we recommend ALL authors avoid this outfit.

~~~~~

THE COMPLAINT

December 28, 2005

Krystal Hatfield
Airleaf Publishing
aka Bookman Publishing / Bookman Marketing
35 Industrial Drive, Suite 104
Martinsville, IN 46151
P(800)342-6068
F(765)342-7217

WritersWeekly.com has received a complaint about:

Airleaf Publishing / airleaf.com / Bookman Publishing /
Bookman Marketing / bookmanmarketing.com

WritersWeekly.com is a publication that publishes information for and
about freelance writers. The publication is the largest-circulation
freelance writing ezine in the world.

As part of that information, WritersWeekly.com publishes a Warnings
section on its website and in its newsletter. This warning section
contains reports about publications that are unprofessional in dealing
with writers, have refused to pay writers money owed to them, who have
not abided by their contracts, or who have unfair contract terms.
These reports are used by WritersWeekly.com's subscribers
to decide which publications they should and should not work with.

Your firm has been submitted to us for inclusion in the
WritersWeekly.com Whispers and Warnings section.

Step one of our investigation of this report is to gather all relevant
correspondence between your publication and the person submitting the
complaint so that we can piece together that person's side of the story.
Step one of our investigation has been completed.

Patrick B. (author's name removed for publication but provided to
the publisher, of course) alleges he paid you $398 in October to submit his
book information to publishers and that, despite the fact that his
card was charged more than two months ago, no work has been
done by Airleaf. He also alleges numerous emails were ignored by
Airleaf and submitted a copy of a very unprofessional and rude email
he received from Airleaf when they did response. See copies of
correspondence below.

Depite an email received by Mr. B. this week claiming work
on his books would begin after the holiday, he no longer trusts your
firm and requests the immediate refund of his $398.

-----------------
WHAT HAPPENS NEXT
-----------------

The second step in our investigation is to send this communication to
your firm to get its side of the story. If you have evidence
disputing these allegations, or would like to make your own
statement about these allegations for publication in our report,
please email angela@writersweekly.com within two business days.
All correspondence for our investigations must be in writing and is
subject to publication.

Our report on your firm is scheduled for inclusion in our publication
next Wednesday.

If there is no response to these allegations, WritersWeekly.com will
still publish this complaint, but our readers will not be able to read
your side of the story.

We appreciate your prompt response in this matter.

Angela Hoy
Publisher
WritersWeekly.com

~~~~~

INITIAL COMPLAINT:

From: "Patrick B."
Date: Wed, 14 Dec 2005 15:14:03 -0500

Hi!

Thank you for your kind reply. I spent $298.00 through Brien of
Airleaf in October and they are yet to provide the service the money
covered. What hurts is that I put up money for an autistic boy who wrote a book of
poetry.

I sent Brien the book but he ignores my emails except to send snotty
replies suggeting I get lost. I wanted to know if you could help me get
my refund or should I go to the bbb in your area. I live in Ct. I will
check out the sites you cited. thanks again.- Patrick


RECORD OF EMAILS EXCHANGED BETWEEN AUTHOR AND PUBLISHER:

-----Original Message-----
From: ST ANTHONYS CHURCH
Sent: Tue 10/11/2005 5:30 PM
To: Dawn Rodgers
Subject: new client

Hi! I tried to get in touch with you today at least twice but to no
avail. I have an autisic nephew who wrote a book of poems he would like
to submit to traditional publishers. His name is Michael O. and the
book is at the same publisher as the one I sent you for myself. Please call me and let me
know if Michael can get his book submitted the same way I am doing. You can call
me cell phone at ...... Thanks.- Patrick

~~~~~

From: ST ANTHONYS CHURCH
To: Dawn Rodgers <dawn@bookmanmarketing.com>
Subject: RE: new client
Date sent: Sat, 15 Oct 2005 17:33:52 -0700 (PDT)

Hi! When you get a chance, could you please send me receipts for the
transactions we have already undertaken. The church trustees have asked
for this to be sent asap. Thank you. Patrick

~~~~~

Dawn Rodgers <dawn@bookmanmarketing.com> wrote:

Patrick,
Of course we'd be happy to do this for you. Just forward all his
information (Name, address, phone, book title) and his credit card
information and I'll get it started today. I am sorry I missed you today. It is a crazy
time! Take care,
Dawn

~~~~~

From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: am I being taken care of?
Date sent: Mon, 17 Oct 2005 16:33:58 -0700 (PDT

Hi Brien:
Maybe you can help me. I ordered two of your book specials at the sales
price through Dawn Rogers. Our board of trustees would like some
acknowledgement of the purchases but I don't have this, although I
notice the two payments were taken from my credit card. I have other
people who are interested in taking advantage of the sales you offer but they are
reluctant to do so given the fact I have nothing on paper to acknowledge
said purchases. I have called and emailed Dawn Rogers several times but
the girl tells me she is out to lunch. I left messages on her voice mail
but got no response. I hope everything is all right but the trustees
keep bugging me. I would appreciate someone helping me and letting me know if
everything is okay. I don't think it is good business practice to
ignore customers, do you?

Thank you very much.

Sincerely- Patrick

~~~~~

Brien Jones <brien@airleaf.com> wrote:

I will look into it immediately.

~~~~~

From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: RE: am I being taken care of?
Date sent: Wed, 19 Oct 2005 11:45:26 -0700 (PDT)

Hi Brien! What did we find out?

~~~~~

From: ST ANTHONYS CHURCH
To: khatfield@airleaf.com
Subject: Re: Update
Date sent: Tue, 8 Nov 2005 15:32:16 -0800 (PST)

Hi! I received a receipt for one of the payments but not for the other.
As you may know, I paid for Michael O's book on autism and even sent
a copy of the book to your Dawn, which she never acknowledged. I filled
out the promotional questionanaire for my book but no such questionaire was
sent for Michael's book. Michael as you may not know is autistic and his
book is important to him. Please advise.

Thank you.- Patrick

~~~~~

Krystal Hatfield <khatfield@airleaf.com> wrote:

Hello. Now that I know for a fact the receipts have been
sent, Brien has asked me to check on the status of your promotions. These
do take 3 to 4 weeks to be ready for your proofing. I'll check on them, and
have the promotions team contact you.

Krystal Hatfield
Airleaf Publishing

~~~~~

From: ST ANTHONYS CHURCH
To: Brien@airleaf.com
Subject: Fwd: Re:
Date sent: Mon, 14 Nov 2005 11:45:12 -0800 (PST)

Hi! Thanks for helping out. I spoke personally to Dawn about Michael
O's book of poems and had a copy sent to her directly from the
publisher. I also have on my credit card a second entry for 199.00 to
cover the cost of promotion letters for Michael's book. He is autistic
and depends on me to help him which is why I paid his fee and asked that the
promotion questionairre be sent to me directly. Dawn knows all this
since I explained this to her over the phone and she assured me that once the
fee was paid and Michael's book sent to her, she would get on it. I have
not heard word one from her since she deducted the fee from my card. I
do appreciate your help and hope that Michael will not be disappointed.

Thank
you. -Patrick

~~~~~

Krystal Hatfield <khatfield@airleaf.com> wrote:

Hello. I received a copy of the email sent in to Brien, and have asked Dawn
to check up and respond. I'm not quite sure of the status of your
account, as I jumped in late in the game. Instead of adding to the
confusion, I will ask Dawn about the separate receipts. Sorry for the
confusion; I tried to help out.


Krystal Hatfield
Airleaf Publishing

~~~~~

From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: RE: BOOK OF THE MONTH
Date sent: Wed, 30 Nov 2005 07:31:22 -0800 (PST)

Wow! You should ge your facts straight. I spent two $199.00 items, one
for me and one for Michael O. who, if you read your emails, is
autistic and awaiting some kind of response. My problem is not that you
haven't gotten me a best seller but that you people do not answer your
emails or letters and treat your customers like fleas. As I told you in
my letter, we are not used to dealing with phantoms, mutes and uncivil
people. Michael still hasn't received anything for his book on poetry
and as I told you, I am his advocate, I paid his bill and I am the one whom
he turns to for answers. We paid his fee in October and here it is already
December and not a word from you people. Wow! almost 400.00 dollars
taken and nothing to show for it. Wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
Father Pat B.

~~~~~

Brien Jones <brien@airleaf.com> wrote:

Wow! You spent a whole $199 less than a month ago and you're upset
that we haven't turned your book into a bestseller? Don't you think that
that's a little unreasonable? Did someone promise overnight success?

~~~~~

-----Original Message-----
From: ST ANTHONYS CHURCH
Sent: Tuesday, November 29, 2005 6:01 PM
To: brien@airleaf.com
Subject: BOOK OF THE MONTH

Hi! I got your letter about book of the month and my secretary posted it
on the church bulletin board. Several parishioners were instantly
interested and queried me about it. Sadly I had to tell them this is a
company that is unreliable, does not respect its customers, does not
respond to email and just takes their money. I had hoped for better but
I guess I'll just have to contact the attorney general and better
business bureau.

- Father Pat B.

~~~~~

ANOTHER COMPLAINT WRITERSWEEKLY RECEIVED ABOUT AIRLEAF:

Date sent: Wed, 9 Nov 2005 08:13:34 -0800 (PST)
From: Julie Ann
Subject: Airleaf Publishing--have you ever dealt with them?

Last week we received a letter from a new company called Airleaf Publishing that really struck home the danger of some of these places to unsuspecting writers.

The letter was a glowing pitch. They claimed that "While we have had great success placing thousands of books in hundreds of bookstores, we have not yet achieved our original goal: to market a national bestseller that is sold in every bookstore."

They went on to say that "after careful review and great consideration" our book had the potential to be that national bestseller. They said our book was "not only engagingly written but it also features themes that we believe will resonate with readers nationwide."

For the price of only $7500 (don't worry, they can make payment arrangements), they promise two 15-minute interviews on a nationally syndicated radio show, a television appearance, ten face-to-face meetings with television and film producers, a telemarketer to call bookstores for you, etc etc.

What makes this whole thing ridiculous is that this pitch wasn't for any of our fiction works. It was for the Neiyar: Land of Heaven and the Abyss campaign setting! Obviously, they had no clue that the potential "bestseller" was in fact a game rulebook.

Visiting their website proved equally upsetting. One of the promotional services they offer is that they will write an "impartial" book review for you and print it at various review sites. Yes, for only $399, they will write a review of your book and post it for you. For $450 you can purchase contact information for Oprah, Larry King, and other TV personalities. Notice this is just for the information (which can be found easily enough for free via Google).

Talking around to other publishers revealed a little more. The publishers of the magazine Gryphonwood received the identical letter FOR THEIR MAGAZINE, and it was addressed not to the publishers, but to one of the author's who had been interviewed in the magazine. "Careful review and great consideration" indeed.

What's worse, research into the company found that they were also preying on SCHOOLCHILDREN and their families through their Voice of the Class program. Targeting schools, they will publish collections of student stories and pay the school 12% of the total sales. And the storefront to "purchase" books provides no information regarding page count, contents, or anything. An e-mail sent to them requesting more information was returned due to a delivery failure. The only way to get information is to provide a phone number so that they can call you.

I'm sharing with with you so you can share this information with your readers. If you'd like, I can even fax you the letter I received from them. These sorts of predators drive me crazy, because while I can laugh about it, many writers new to the industry will end up taking out second mortgages thinking this is their chance to get a best seller. If you have any questions regarding this, just let me know.

Julie Ann

~~~~~

MORE POSTS ABOUT AIRLEAF
http://users.boardnation.com/~bradymaga ... readid=491

~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~end of emailed complaint~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~


PUBLISHER RESPONDED TO HIS OWN PEOPLE BUT SEEMED TO HAVE ACCIDENTALLY CC'S WRITERSWEEKLY ON HIS EMAIL.

Send reply to: <brien@airleaf.com>
From: "Brien Jones" <brien@airleaf.com>
To: <angela hoy>, <carl@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 10:46:02 -0500
Organization: Airleaf Publishing

Paraphrasing:

He said we're the people who have been "trashing" them since day one.
He said we've published negative info. about their company since 2002.

He then said we and booklocker.com are the same company (true) and
that we're a print on demand publisher. He then made a false claim about
our prices and said we don't like selling books to bookstores (very funny).

He then said whatever they reply with, we'll continue to trash them.

At no point in his email did he address Mr. B. or the actual complaint.

~~~~~

WRITERSWEEKLY'S RESPONSE

From: Angela Hoy
To: "Brien Jones" <brien@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Copies to: carl@airleaf.com
Date sent: Wed, 28 Dec 2005 12:35:08 -0500


Thank you for your reply for publication. I will, of course,
remove the libel you wrote before posting it. We don't
charge authors "$20 per copy" and we do sell books to
bookstores on a daily basis. We don't compete with your
company at all. Your statements are obviously made from
ignorance.

We have published the truth about your company because you
have continued to harvest email addresses and spam us,
over and over again, despite our repeated requests that you
stop. Spamming, as you know, is a violation of federal law.
You have a horrible reputation for spamming numerous authors
worldwide and that reputation was earned through your own
actions.

When will Mr. B. receive his refund?

Angela Hoy
WritersWeekly.com

~~~~~

AIRLEAF RESPONDS

From: "Brien Jones" <brien@airleaf.com>
Copies to: <carl@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 14:21:15 -0500
Organization: Airleaf Publishing

Paraphrasing:

He said he's not the least bit surprised that I'd delete my connection
to Print on Demand (I never said that). He then said (finally) he'd
investigate the problem with Mr. B. He said if they didn't do the
work, he'd send a refund. He then insulted our company once
again.

He seems very anti-POD...but I know for a fact he's been spamming
POD authors.

Then he said he didn't post anything, and that he replied to
an email. He then said he knows what libel is and then implies I've
published libel about him and again accuses me of denying we own
a POD company.

He then said he didn't reply to our "continued and numerous" accusations
because he's too busy with customer service. He didn't tell us why he
has sent us "continued and numerous" spams. And, those spams
were marketing Bookman / Airleaf. They weren't marketing authors'
books!

~~~~~

MY RESPONSE

From: Angela Hoy
To: "Brien Jones" <brien@airleaf.com>, <carl@airleaf.com>,
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 14:40:01 -0500

Hi Brien,

I never denied my POD connection. As I stated in my previous
email, I will only remove your libel (that we charge $20 per book, etc.).
I intend to post your snide comments about us on the website, but
will remove the lies. Your company has a pretty bad reputation for
sending unprofessional emails to authors and it seems today's exchange
is no exception. You really should learn how to count to 10 before
firing off an unprofessional and childish email.

Ours isn't the only website that's warning authors about
your unprofessional company. There are numerous complaints about
you online, and they deal with a lot more than just your spamming tactics.
I'm not publishing vicious attacks. I'm protecting authors from an
unprofessional firm that breaks promises and breaks the federal
and state spam laws.

Any company that claims to know how to market books, but resorts
to the most unethical (and illegal) method of reeling in unsuspecting
authors, by using spam, should be avoided.

When will Mr. B. receive his refund? NOTHING has been done
on his books and you've held his money for two months now.

Angela Hoy
WritersWeekly.com

~~~~~

AIRLEAF EMAILS AGAIN

Airleaf then sent me a bunch of positive customer comments (I noticed
none of the emails were the complaints that Mr. B. has sent them over
the past couple of months).

~~~~~

MY RESPONSE

None of these emails answers our question or addresses
our inquiry.

When will Mr. B. receive his refund?

Angela Hoy
WritersWeekly.com

~~~~~

ANOTHER PERSON AT AIRLEAF EMAILS ME

Jessica Hunt at Airleaf sent me an email detailing their procedures. But,
of course, she never mentioned Mr. B., nor address our concerns. And,
part of what she said they do obviously was not done for Mr. B. Otherwise,
he would have no complaints.

~~~~~

BRIEN AT AIRLEAF EMAILS AGAIN

From: Brien Jones [mailto:brien@airleaf.com]
Sent: Wednesday, December 28, 2005 3:02 PM
To: angela hoy carl@airleaf.com
Subject: RE: COMPLAINT about Airleaf / Bookman

Paraphrasing:

He asked if I was going to take out the parts of his emails that I
didn't like and publish the rest.

He then asked if I was going to publish the work they did do for
Mr. B. (you can see for yourself above that the project was not
done).

He then claimed the only people trashing him online are us and
our companies (WritersWeekly, Booklocker and another company...that
we don't own). He obviously hasn't done his homework, nor has he read
the numerous complaints about his company online posted by people
who aren't associated with us at all.

He then claimed the only people that read the complaints are the authors
that we sucker in. (Again, notice he's not addressing or even trying to
fix Mr. B's problem. He's simply criticizing us for no reason.)

He then says there is "nothing childish or unprofessional about ANY
of my emails. What IS unprofessional and illegal is publishing private emails."

Hmmm, why do you think he doesn't want us to publish his emails?
I publish mine in their entirety.

~~~~~

AIRLEAF FINALLY OFFERS A REFUND...BUT ONLY HALF!!

From: "Brien Jones" <brien@airleaf.com>
To: <brien@airleaf.com>, <carl@airleaf.com>
Subject: We have now refunded Mr. B...
Date: Wed, 28 Dec 2005 16:22:47 -0500

Despite the fact that he paid only $199 for a $450 service and that we
are actually AHEAD of schedule with that campaign, we have credited his
card for a full refund.

We feel that it is a little unreasonable to expect Airleaf to review his
book, write a promotion, gain his approval for the promotion, send the
promotion, receive inquiries, follow up on inquiries and have final
results all within the eight weeks.

From this point forward I am instructing all of our employees to explain
to authors that promoting self-published books is a process that often
takes more than eight weeks.

~~~~~

AUTHOR CHIMES IN

From: "Patrick B."
To: Angela Hoy
Subject: FW: We have now refunded Mr. B...
Date sent: Wed, 28 Dec 2005 18:04:51 -0500

Hi! Evidently Brien is misinformed again. I did not pay just $199.00 and
for a book campaign, rather I paid $199.00 to Dawn Rogers twice for a total of
$398.00 for two books, one is mine and the other book was by an autisitc boy,
Michael O..

Both books were sent to Dawn Rogers in October after the
two fees of $199.00 were paid via credit card. Dawn Rogers was the one who
took the money out of the card. I paid for Michael's book because he is
autistic and he asked me to get his book to a traditional publisher.

Could you please inform Brien of his error?

Thank you- Father Pat

~~~~~

ANGELA RESPONDS TO AIRLEAF

From: Angela Hoy
To: brien@airleaf.com
Subject: (Fwd) FW: We have now refunded Mr. B...
Date sent: Thu, 29 Dec 2005 09:39:00 -0500
Send reply to: angela@booklocker.com


Hi Brien,

I'm not sure why you're complaining about the low amount Mr. B.
paid for your service. You set the price. He did not. You never addressed
the question about why his emails were ignored and why no work has been
done on his books for the past two months, despite the fact that
his card was charged two months ago.

Despite the fact that you claim work has been done, nothing has been
sent to Mr. B. and, again, his emails have been ignored. You
haven't provided Mr. B. with any proof that any work at all was done on his
books.

He appreciates the refund. However, you've only refunded him for one of
the books, not both. You still owe him $199. See his email below. When
can he expect a refund for the rest?

Angela Hoy
WritersWeekly.com

~~~~~

AIRLEAF RESPONDS

From: "Brien Jones" <brien@airleaf.com>
Subject: We have now refunded Mr. B..
Date sent: Thu, 29 Dec 2005 10:53:13 -0500
Organization: Airleaf Publishing

He claimed Mr. B. received emails from "practically all 16 of us."
He then said he'd send me the emails, but he's sure I would
only publish the negatives and dump the posities.

He then says he wasn't aware there was a second book by another
author (if he'd read the entire complaint email we sent to him, that fact
would be obvious!). He said he would refund that now, too.

He then said, "Happy New Year and good luck with your continued attacks!"

~~~~~

I responded with two words: Thank You

~~~~~

AUTHOR EMAILS 5 DAYS LATER - STILL MISSING HALF OF REFUND

From: "Patrick B.
To: angela@booklocker.com
Subject: Re: We have now refunded Mr. B...
Date sent: Tue, 03 Jan 2006 15:20:00 -0500

Hi Angela!

Thank you very much for all you did on my behalf. I checked my
account and Brien Jones did refund half of the amount due. As I told you,
there were two books, one for myself and the other for Michael O.,
who is autistic. Mr. Jones still owes the amount of $199.00 which I paid for
Michael's book to Dawn Rogers. Yo can't imagine how indebted I am to you,
Angela, for all you did for me and Michael. When I get the other refund,
I'll let you know. Happy New Year.

Would you believe Airleaf still sends me promotional material asking for
sums ranging from seven thousand to $2,500 for publicity fees? I
think they're crazy, really. At any rate, thanks again
and happy holidays to you!

- Father Pat

~~~~~

MY EMAIL TO AIRLEAF

To: brien@airleaf.com, carl@airleaf.com
Subject: (Fwd) Re: We have now refunded Mr. B...
Reply-to: angela@booklocker.com
Date: Tue, 03 Jan 2006 15:48:44 -0500

It's been 6 days and Mr. B. still hasn't received his refund for
the second book. Why has there been a delay on this one?

Angela Hoy
WritersWeekly.com

~~~~~

AIRLEAF'S FINAL RESPONSE

From: "Jack Willey" <jwilley@airleaf.com>
Copies to: <brienjones@airleaf.com>
Date sent: Wed, 4 Jan 2006 08:58:10 -0500

Dear Angela Hoy,

The credits were issued on 12/28/05 & 12/29/05. By it being a holiday
weekend and banks being closed, it may take a few days for these
transactions to clear. If I could speed up the process, I surely would.

Jack Willey

~~~~~

AUTHOR FINALLY RECEIVES FINAL REFUND

From: "Patrick B.
Subject: RE: (Fwd) Mr. B's refunds
Date: Wed, 04 Jan 2006 18:38:19 -0500

Hi Angela!

I just checked with the bank and the second refund came in today.
So I'm all set. Again, I want to thank you from the bottom of my heart for
all your hard work and intervention on my behalf. You are an angel. I never
thought I would get a cent back from them but you did the impossible. May
God bless you and may you have a great New Year.

Thanks again!

- Father Pat


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PostPosted: January 10th, 2006, 10:00 am 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
We received a a copy of an email an author received from Brien and Airleaf / Bookman. In that email, Brien libels WritersWeekly.com and Booklocker.com. And, he once again fails to address the complaints about his company.


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PostPosted: January 11th, 2006, 4:41 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
Incidentally, this is the second comment WritersWeekly has received by email about that fact that a minister was treated this way.

Angela --

Dear Sweet Lord, "Mr. B" is a PRIEST!??!?!?! What is the world coming
to? I think there's a special place in hell for a "businessman" that
treats not just "regular" customers in such a manner but a man of the
cloth! I mean even more special than the place for con men that take
advantage of ignorance, gullibility and the hopes and dreams of
others.

He's probably a crummy tipper, too.

Thanks! Happy New Year!

Rosa


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PostPosted: March 11th, 2006, 1:30 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
[bUm, here's an interesting exchange with an Airleaf customer...not quite sure what else to say about it. It is extremely offensive to other authors. See if you can find the irony in the email below...[/b]

From: GGlassart@aol.com
Date: Fri, 10 Mar 2006 16:39:31 EST
Subject: Brien Jones
CC: brien@airleaf.com

Just wanted you people to know that as a self published author I have been
dealing with Brien jones for a number of years even before he was with Bookman
publishing and with a firm now known as Authorhouse. He has always been
courteous and did what he said he would do. He has bent over backwards to help me and
see to my needs. I find it hard to believe that because of some disgruntled
authors that this sort of trashing of an individual takes place. Maybe if the
authors in question had any talent their books would be worth publishing.
Patience is one thing that some authors seem to lack. Monies is paid and because
immediate results are not forth coming authors with huge egos and no writing
skills seem to think they need to be put on a burner before others. I for one
have waited years and spent a lot of time on my writing. I also made the mistake
of thinking when I first started writing that I would be an immediate success.

I no for a fact that a lot of sunmissions for publishing are sheer trash and
just because someone pays to have the garbage printed and a publisher doesn't
hop skip and jump to a authors wishes, they then become disgruntled.
Authorhouse is a good example of a publishing firm that screws people over. Maybe you
should spend some time researching them.

Sincerely Gerry
Edwards

~~~~~

AND ANOTHER EMAIL FROM THE SAME PERSON, SENT 20 MINUTES LATER

From: GGlassart@aol.com
Message-ID: <143.57745308.3143507a@aol.com>
Date: Fri, 10 Mar 2006 16:58:18 EST
Subject: just read all the emails you posted

I am blown away by your attacks on Airleaf. Where was your little butt when
authorhouse screwed me? Maybe some research on your part on other publishers is
warrented before you attack airleaf.

Sincerely Gerry Edwards

~~~~~

WRITERSWEEKLY RESPONDS

To: GGlassart@aol.com
Subject: Re: just read all the emails you posted
Date: Fri, 10 Mar 2006 17:41:24 -0500

We don't go on witch hunts looking for bad publishers. Their
victims contact us. Then, we investigate. We investigated
airleaf and published the true story. They definitely deserve
a spot on our Whispers and Warnings page, not only for
how they treated the authors who complained, but also for
the countless spams they've sent us over the years.

Angela

~~~~~

WRITER RESPONDS

From: GGlassart@aol.com
Date: Fri, 10 Mar 2006 17:59:01 EST
Subject: Re: just read all the emails you posted

Thank you for your response. Unfortunately----in business you cannot please
everyone. Maybe in fairness to airleaf all emails GOOd or Bad should have been
posted. I can tell you that Authorhouse put me through hell and airleaf has
been wonderful to me.

Sincerely Gerry Edwards

~~~~~

WRITER RESPONDS AGAIN...LESS THAN A MINUTE LATER

From: GGlassart@aol.com
Date: Fri, 10 Mar 2006 17:59:41 EST
Subject: Re: just read all the emails you posted

Regarding the spams. Why don't you use a spam blocker like I use

~~~~~

WRITERSWEEKLY RESPONDS

To: GGlassart@aol.com
Subject: Re: just read all the emails you posted
Date: Sat, 11 Mar 2006 09:47:42 -0500


Hi Gerry,

We have issued several warnings about 1stBooks/Authorhouse.
See: http://forums.writersweekly.com/viewtopic.php?t=2535

I'll be happy to post your notes about Airleaf. Please provide me
with your book information so I can verify you're a real author, and
not just someone at Airleaf. We receive false praise emails from
publishers and others all the time and must verify that the praise
is indeed from one of their real customers.

Also, spam is a violation of federal law. I asked to be removed from
their list numerous times and they ignored every request. Any company
that claims to know how to market products, but that uses spam to
market themselves, obviously has no idea what they're doing.

Angela

~~~~~

WRITERS RESPONDS

From: GGlassart@aol.com
Date: Sat, 11 Mar 2006 11:13:49 EST
Subject: Re: just read all the emails you posted

All you have to do is go to airleaf and type in my name Gerry Edwards and
three of my books that 1stbooks screwed me over on are there. 1. Candy Claws
"From Claws to Claus" Candy Claws "Trick or Treat. and "Rex". I have others in the
works that airleaf is doig a great job with.

Sincerely Gerry


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PostPosted: April 19th, 2006, 11:09 am 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
We've been notified by two booklocker.com authors that they were spammed by these jokers today, 4/19/06.

DON'T DO BUSINESS WITH SPAMMERS!


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 Post subject:
PostPosted: September 7th, 2006, 5:52 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
MORE:

http://www.todays-woman.net/poetry-scams-27.html


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PostPosted: December 22nd, 2006, 3:43 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
EMAIL SENT TO AIRLEAF BY A WRITERSWEEKLY READER:

Dear Brien:

Just a little feedback in regard to your recent letter so that you can
improve your research at Airleaf when targeting desperate writers:

1-my third chapbook, A SEASON LIKE THIS was not self-published nor
vanity-published; Finishing Line Press is one of the leading publishers of
poetry chapbooks in the country and the book is listed on Amazon. My
previous two chapbooks were published by Pudding House and by Camber
Press. My first book-length collection just came out from Orchises Press
in Washington and my fourth chapbook is forthcoming from Parallel Press at
the University of Wisconsin. Your assumption about this matter naturally
irked me.

2-I am a Doctor and not a Mister; this is easily discoverable if you had
looked at the chapbook or Googled me;

3-just to break even with the charge of $2995.00 for your "services", one
would have to sell 250 copies of a $12.00 chapbook; an unheard of success
for a chapbook when most full collections of poetry rarely sell out an
edition of 500 to 750 copies. This calculation does not even include the
Publisher's cost of producing the chapbook. Incidentally, poems in a
chapbook published in an edition greater than 500 usually are not eligible
for inclusion in a full-length book.

4-in any case, any money earned would go to Finishing Line Press since
they ARE the publisher and have virtually all the copies of the chapbook;
they are even more unlikely to pay for your services than I am.

I found your cringe-worthy letter quite entertaining.

Sincerely,

Michael Salcman, M.D.


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PostPosted: February 2nd, 2007, 4:32 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
AFTER THE EMAIL BELOW WAS POSTED TO WRITERSWEEKLY, THEY CONTINUED TO SPAM US AND WE ALSO RECEIVED MORE COMPLAINTS ABOUT THEM. ALL AUTHORS ARE URGED TO AVOID AIRLEAF PUBLISHING.

EMAIL RECEIVED BY WRITERSWEEKLY ON 2/1/07:

From: "Carl Lau" <carl@airleaf.com>
Subject: Airleaf Turns Over A New Leaf
Date sent: Thu, 1 Feb 2007 13:33:48 -0500

Dear Richard and Angela Hoy,

As you may have heard, Mr. Brien Jones resigned from Airleaf Publishing
and Bookselling on January 19th, 2007, to pursue other goals. We know that
there has been conflict, even animosity, between some of your readers and
Airleaf, but we wanted to let you know about this important change, and to inform
you that we have chosen to treat it as an opportunity to turn over a new
leaf, so to speak: we are taking this chance to rededicate ourselves to open
and honest dealings with our clients and, yes, our detractors. I plan to
keep these goals in mind as we re-staff Brien's position and several others
within our growing organization.

Please accept our apology for any misunderstanding or lack of respectful
communication in the past, and consider this missive an open invitation
to you or your readers to contact us with questions about the services we
offer and how they are carried out, whether they have never had any dealings
with us or are already clients. If you or your readers have any questions or
concerns, or if you just want to discuss what changes are on the
horizon, please give me a call at 1-800-342-6068 or send me an e-mail at
carl@airleaf.com. We understand that it will take some time to rebuild
trust with our clientele, but we wanted to take this important first step in
reopening the channels of communication.

Sincerely,
Carl A. Lau
President, Airleaf Publishing


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 Post subject: AVOID AIRLEAF.COM!
PostPosted: April 30th, 2007, 5:52 pm 
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Joined: August 1st, 2003, 9:52 am
Posts: 1874
Obviously, Carl forgot about his promises for reform.

THESE JERKS JUST SPAMMED ME AGAIN!!!!

Any company that says they know how to market books, but then SPAMS others, must be avoided. We urge all writers to run as far as they can away from Airleaf.com!


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