Thank you so much for taking the time to track down information on StoryCraft.
Please excuse my late reply. Life became very busy and this is my first visit to the forum for some time.
TO QUOTE YOUR FIRST POSTING:
From the administrator Dennis, at the mentioned forum, I found this posted under General | News | Some New Changes... Dated December 7th."
"You may have noticed that when you login, you may not be able to see the StoryCraft Pro forum anymore. The StoryCraft forums are now for members who have purchased the StoryCraft Pro software. If you have purchased the StoryCraft Pro software and would like access to the forums, please e-mail your name and a copy of your invoice to firstname.lastname@example.org. Once purchase has been verified, you will be granted access to the forums. We apologize for any inconvenience this may cause to our current members. Thank you. "
Four to five days after posting a warning on this forum, and one other, I entered the StoryCraft forum and posted an open letter to John Jarvis, co-developer of the software, asking that he and others at Storycraft Corp. take action to improve customer support, rectify software bugs and resolve user issues / complaints.
It was a calmly written, detailed plea for help.
Forum administrator Dennis and myself were the only registered members on-line at the time.
Two minutes after submitting my post, I received a message informing me that I was now banned from the forum.
I am sure they were in damage control at the time, thanks to visitors from WritersWeekly and ScreenwritersUtopia.
Hence, visitors may no longer access their forum. In essence, they are keeping their problems, disputes, and mode of operation "in-house".
I have since re-submitted my personal and purchase details with them, but to my shock and dismay ( ha, ha ! ), no reply forthcoming. Makes a mockery of their directive "above".
I contacted Share-It, the on-line company handling order transactions for Storycraft Corp. products, informing them of software issues and Storycraft's attitude toward customers, suggesting they investigate further and consider future dealings with this group. Although willing to respond quickly to my e-mails, they only appear concerned with copyright infringement issues (in other words - while Storycraft keep their account up to date, why should we bother).
I was able to obtain the same address you have supplied for Storycraft. I can add for anyone interested, they occupy Suite 89
in the building.
I did not have the phone no. nor domain details, so once more,...THANK YOU..
I have passed on all details to the B.B.B. and expect to hear more from them within a few weeks.
The B.B.B. site was showing an L.A. address for Storycraft Corp. with the complaint of nobody answering phone or mail enquiries at the premises.
They now have the VA details to follow through on.
In the two weeks prior to my being "banished" from their forum, members were dropping out, stating they could get no satisfaction, would take the loss as a lesson, and would now need to purchase other software.
Many were wondering where that money would come from. This caught my ire. Mothers, children, the unemployed, all being ripped off.
It is a good lesson for anyone considering dealing with this corporation........DON'T.
They know about this site and forum, yet do not have the intestinal fortitude to post their side of the story.
.....Probably still brainstorming an inventive, "plausible" fairytale.
Well, having just returned from a night of New Year celebrations, happy that I am still able to scribble this down without getting my tongue caught in the keyboard, I will leave you with a wish for good health, happiness, peace and prosperity heading into 2005.
An Inkwell with one whopping headache !
....And when I roll out of bed later today, the tsunami will still be a tragic reality.