angelahoy
Joined: 01 Aug 2003
Posts: 1575
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 Posted: Mon Jan 09, 2006 4:09 pm Post subject: Airleaf Publishing / airleaf.com - aka Bookman Marketing |
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Re: Airleaf Publishing / airleaf.com / Bookman Publishing /
Bookman Marketing / bookmanmarketing.com
This is a lengthy one, albeit entertaining!
Airleaf Publishing used to be called Bookman Marketing. If you recall, we've been spammed by them on numerous occasions (they continued to spam us even after we complained) and we received several other complaints about their spamming tactics as well. Please note that they never responded to any of our complaints about their spams...never responded to us at all...until now.
You can read complaints about them at these links:
http://forums.writersweekly.com/viewtopic.php?t=922
http://forums.writersweekly.com/viewtopic.php?t=4145
http://forums.writersweekly.com/viewtopic.php?t=3865
http://forums.writersweekly.com/viewtopic.php?t=3827
http://www.absolutewrite.com/forums/showthread.php?t=964
For this complaint, the publisher was hired to promote two books to traditional publishers on behalf of this author. The author paid them $398 for this service in October. The author claims no work was done on his behalf and that many of his emails were ignored.
Interestingly enough, when we approached Airleaf with these complaints, they failed to address our primary concerns and instead started critizing our businesses (see emails below). Also, when I asked about their history of spamming, they ignored that part of the discussion as well.
Despite their ridiculous comments and Brien's art for avoiding the topic at hand,
they did finally refund the author's money last week.
Since Airleaf has claimed I can't republish their emails (you'll probably have an
opinion why why when you read the paraphrased responses below), I will paraphrase what they sent. And, if Airleaf / Bookman wants me to publish their actual emails, I'd be happy to. But, I'm not obligated to post the libel he wrote about us.
Due to this firm's long record of spamming (spam is illegal!) and because of this incident (why didn't they just refund his money when he first complained?), we recommend ALL authors avoid this outfit.
~~~~~
THE COMPLAINT
December 28, 2005
Krystal Hatfield
Airleaf Publishing
aka Bookman Publishing / Bookman Marketing
35 Industrial Drive, Suite 104
Martinsville, IN 46151
P(800)342-6068
F(765)342-7217
WritersWeekly.com has received a complaint about:
Airleaf Publishing / airleaf.com / Bookman Publishing /
Bookman Marketing / bookmanmarketing.com
WritersWeekly.com is a publication that publishes information for and
about freelance writers. The publication is the largest-circulation
freelance writing ezine in the world.
As part of that information, WritersWeekly.com publishes a Warnings
section on its website and in its newsletter. This warning section
contains reports about publications that are unprofessional in dealing
with writers, have refused to pay writers money owed to them, who have
not abided by their contracts, or who have unfair contract terms.
These reports are used by WritersWeekly.com's subscribers
to decide which publications they should and should not work with.
Your firm has been submitted to us for inclusion in the
WritersWeekly.com Whispers and Warnings section.
Step one of our investigation of this report is to gather all relevant
correspondence between your publication and the person submitting the
complaint so that we can piece together that person's side of the story.
Step one of our investigation has been completed.
Patrick B. (author's name removed for publication but provided to
the publisher, of course) alleges he paid you $398 in October to submit his
book information to publishers and that, despite the fact that his
card was charged more than two months ago, no work has been
done by Airleaf. He also alleges numerous emails were ignored by
Airleaf and submitted a copy of a very unprofessional and rude email
he received from Airleaf when they did response. See copies of
correspondence below.
Depite an email received by Mr. B. this week claiming work
on his books would begin after the holiday, he no longer trusts your
firm and requests the immediate refund of his $398.
-----------------
WHAT HAPPENS NEXT
-----------------
The second step in our investigation is to send this communication to
your firm to get its side of the story. If you have evidence
disputing these allegations, or would like to make your own
statement about these allegations for publication in our report,
please email angela@writersweekly.com within two business days.
All correspondence for our investigations must be in writing and is
subject to publication.
Our report on your firm is scheduled for inclusion in our publication
next Wednesday.
If there is no response to these allegations, WritersWeekly.com will
still publish this complaint, but our readers will not be able to read
your side of the story.
We appreciate your prompt response in this matter.
Angela Hoy
Publisher
WritersWeekly.com
~~~~~
INITIAL COMPLAINT:
From: "Patrick B."
Date: Wed, 14 Dec 2005 15:14:03 -0500
Hi!
Thank you for your kind reply. I spent $298.00 through Brien of
Airleaf in October and they are yet to provide the service the money
covered. What hurts is that I put up money for an autistic boy who wrote a book of
poetry.
I sent Brien the book but he ignores my emails except to send snotty
replies suggeting I get lost. I wanted to know if you could help me get
my refund or should I go to the bbb in your area. I live in Ct. I will
check out the sites you cited. thanks again.- Patrick
RECORD OF EMAILS EXCHANGED BETWEEN AUTHOR AND PUBLISHER:
-----Original Message-----
From: ST ANTHONYS CHURCH
Sent: Tue 10/11/2005 5:30 PM
To: Dawn Rodgers
Subject: new client
Hi! I tried to get in touch with you today at least twice but to no
avail. I have an autisic nephew who wrote a book of poems he would like
to submit to traditional publishers. His name is Michael O. and the
book is at the same publisher as the one I sent you for myself. Please call me and let me
know if Michael can get his book submitted the same way I am doing. You can call
me cell phone at ...... Thanks.- Patrick
~~~~~
From: ST ANTHONYS CHURCH
To: Dawn Rodgers <dawn@bookmanmarketing.com>
Subject: RE: new client
Date sent: Sat, 15 Oct 2005 17:33:52 -0700 (PDT)
Hi! When you get a chance, could you please send me receipts for the
transactions we have already undertaken. The church trustees have asked
for this to be sent asap. Thank you. Patrick
~~~~~
Dawn Rodgers <dawn@bookmanmarketing.com> wrote:
Patrick,
Of course we'd be happy to do this for you. Just forward all his
information (Name, address, phone, book title) and his credit card
information and I'll get it started today. I am sorry I missed you today. It is a crazy
time! Take care,
Dawn
~~~~~
From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: am I being taken care of?
Date sent: Mon, 17 Oct 2005 16:33:58 -0700 (PDT
Hi Brien:
Maybe you can help me. I ordered two of your book specials at the sales
price through Dawn Rogers. Our board of trustees would like some
acknowledgement of the purchases but I don't have this, although I
notice the two payments were taken from my credit card. I have other
people who are interested in taking advantage of the sales you offer but they are
reluctant to do so given the fact I have nothing on paper to acknowledge
said purchases. I have called and emailed Dawn Rogers several times but
the girl tells me she is out to lunch. I left messages on her voice mail
but got no response. I hope everything is all right but the trustees
keep bugging me. I would appreciate someone helping me and letting me know if
everything is okay. I don't think it is good business practice to
ignore customers, do you?
Thank you very much.
Sincerely- Patrick
~~~~~
Brien Jones <brien@airleaf.com> wrote:
I will look into it immediately.
~~~~~
From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: RE: am I being taken care of?
Date sent: Wed, 19 Oct 2005 11:45:26 -0700 (PDT)
Hi Brien! What did we find out?
~~~~~
From: ST ANTHONYS CHURCH
To: khatfield@airleaf.com
Subject: Re: Update
Date sent: Tue, 8 Nov 2005 15:32:16 -0800 (PST)
Hi! I received a receipt for one of the payments but not for the other.
As you may know, I paid for Michael O's book on autism and even sent
a copy of the book to your Dawn, which she never acknowledged. I filled
out the promotional questionanaire for my book but no such questionaire was
sent for Michael's book. Michael as you may not know is autistic and his
book is important to him. Please advise.
Thank you.- Patrick
~~~~~
Krystal Hatfield <khatfield@airleaf.com> wrote:
Hello. Now that I know for a fact the receipts have been
sent, Brien has asked me to check on the status of your promotions. These
do take 3 to 4 weeks to be ready for your proofing. I'll check on them, and
have the promotions team contact you.
Krystal Hatfield
Airleaf Publishing
~~~~~
From: ST ANTHONYS CHURCH
To: Brien@airleaf.com
Subject: Fwd: Re:
Date sent: Mon, 14 Nov 2005 11:45:12 -0800 (PST)
Hi! Thanks for helping out. I spoke personally to Dawn about Michael
O's book of poems and had a copy sent to her directly from the
publisher. I also have on my credit card a second entry for 199.00 to
cover the cost of promotion letters for Michael's book. He is autistic
and depends on me to help him which is why I paid his fee and asked that the
promotion questionairre be sent to me directly. Dawn knows all this
since I explained this to her over the phone and she assured me that once the
fee was paid and Michael's book sent to her, she would get on it. I have
not heard word one from her since she deducted the fee from my card. I
do appreciate your help and hope that Michael will not be disappointed.
Thank
you. -Patrick
~~~~~
Krystal Hatfield <khatfield@airleaf.com> wrote:
Hello. I received a copy of the email sent in to Brien, and have asked Dawn
to check up and respond. I'm not quite sure of the status of your
account, as I jumped in late in the game. Instead of adding to the
confusion, I will ask Dawn about the separate receipts. Sorry for the
confusion; I tried to help out.
Krystal Hatfield
Airleaf Publishing
~~~~~
From: ST ANTHONYS CHURCH
To: brien@airleaf.com
Subject: RE: BOOK OF THE MONTH
Date sent: Wed, 30 Nov 2005 07:31:22 -0800 (PST)
Wow! You should ge your facts straight. I spent two $199.00 items, one
for me and one for Michael O. who, if you read your emails, is
autistic and awaiting some kind of response. My problem is not that you
haven't gotten me a best seller but that you people do not answer your
emails or letters and treat your customers like fleas. As I told you in
my letter, we are not used to dealing with phantoms, mutes and uncivil
people. Michael still hasn't received anything for his book on poetry
and as I told you, I am his advocate, I paid his bill and I am the one whom
he turns to for answers. We paid his fee in October and here it is already
December and not a word from you people. Wow! almost 400.00 dollars
taken and nothing to show for it. Wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
Father Pat B.
~~~~~
Brien Jones <brien@airleaf.com> wrote:
Wow! You spent a whole $199 less than a month ago and you're upset
that we haven't turned your book into a bestseller? Don't you think that
that's a little unreasonable? Did someone promise overnight success?
~~~~~
-----Original Message-----
From: ST ANTHONYS CHURCH
Sent: Tuesday, November 29, 2005 6:01 PM
To: brien@airleaf.com
Subject: BOOK OF THE MONTH
Hi! I got your letter about book of the month and my secretary posted it
on the church bulletin board. Several parishioners were instantly
interested and queried me about it. Sadly I had to tell them this is a
company that is unreliable, does not respect its customers, does not
respond to email and just takes their money. I had hoped for better but
I guess I'll just have to contact the attorney general and better
business bureau.
- Father Pat B.
~~~~~
ANOTHER COMPLAINT WRITERSWEEKLY RECEIVED ABOUT AIRLEAF:
Date sent: Wed, 9 Nov 2005 08:13:34 -0800 (PST)
From: Julie Ann
Subject: Airleaf Publishing--have you ever dealt with them?
Last week we received a letter from a new company called Airleaf Publishing that really struck home the danger of some of these places to unsuspecting writers.
The letter was a glowing pitch. They claimed that "While we have had great success placing thousands of books in hundreds of bookstores, we have not yet achieved our original goal: to market a national bestseller that is sold in every bookstore."
They went on to say that "after careful review and great consideration" our book had the potential to be that national bestseller. They said our book was "not only engagingly written but it also features themes that we believe will resonate with readers nationwide."
For the price of only $7500 (don't worry, they can make payment arrangements), they promise two 15-minute interviews on a nationally syndicated radio show, a television appearance, ten face-to-face meetings with television and film producers, a telemarketer to call bookstores for you, etc etc.
What makes this whole thing ridiculous is that this pitch wasn't for any of our fiction works. It was for the Neiyar: Land of Heaven and the Abyss campaign setting! Obviously, they had no clue that the potential "bestseller" was in fact a game rulebook.
Visiting their website proved equally upsetting. One of the promotional services they offer is that they will write an "impartial" book review for you and print it at various review sites. Yes, for only $399, they will write a review of your book and post it for you. For $450 you can purchase contact information for Oprah, Larry King, and other TV personalities. Notice this is just for the information (which can be found easily enough for free via Google).
Talking around to other publishers revealed a little more. The publishers of the magazine Gryphonwood received the identical letter FOR THEIR MAGAZINE, and it was addressed not to the publishers, but to one of the author's who had been interviewed in the magazine. "Careful review and great consideration" indeed.
What's worse, research into the company found that they were also preying on SCHOOLCHILDREN and their families through their Voice of the Class program. Targeting schools, they will publish collections of student stories and pay the school 12% of the total sales. And the storefront to "purchase" books provides no information regarding page count, contents, or anything. An e-mail sent to them requesting more information was returned due to a delivery failure. The only way to get information is to provide a phone number so that they can call you.
I'm sharing with with you so you can share this information with your readers. If you'd like, I can even fax you the letter I received from them. These sorts of predators drive me crazy, because while I can laugh about it, many writers new to the industry will end up taking out second mortgages thinking this is their chance to get a best seller. If you have any questions regarding this, just let me know.
Julie Ann
~~~~~
MORE POSTS ABOUT AIRLEAF
http://users.boardnation.com/~bradymagazine/index.php?board=66;action=display;threadid=491
~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~end of emailed complaint~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~
PUBLISHER RESPONDED TO HIS OWN PEOPLE BUT SEEMED TO HAVE ACCIDENTALLY CC'S WRITERSWEEKLY ON HIS EMAIL.
Send reply to: <brien@airleaf.com>
From: "Brien Jones" <brien@airleaf.com>
To: <angela hoy>, <carl@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 10:46:02 -0500
Organization: Airleaf Publishing
Paraphrasing:
He said we're the people who have been "trashing" them since day one.
He said we've published negative info. about their company since 2002.
He then said we and booklocker.com are the same company (true) and
that we're a print on demand publisher. He then made a false claim about
our prices and said we don't like selling books to bookstores (very funny).
He then said whatever they reply with, we'll continue to trash them.
At no point in his email did he address Mr. B. or the actual complaint.
~~~~~
WRITERSWEEKLY'S RESPONSE
From: Angela Hoy
To: "Brien Jones" <brien@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Copies to: carl@airleaf.com
Date sent: Wed, 28 Dec 2005 12:35:08 -0500
Thank you for your reply for publication. I will, of course,
remove the libel you wrote before posting it. We don't
charge authors "$20 per copy" and we do sell books to
bookstores on a daily basis. We don't compete with your
company at all. Your statements are obviously made from
ignorance.
We have published the truth about your company because you
have continued to harvest email addresses and spam us,
over and over again, despite our repeated requests that you
stop. Spamming, as you know, is a violation of federal law.
You have a horrible reputation for spamming numerous authors
worldwide and that reputation was earned through your own
actions.
When will Mr. B. receive his refund?
Angela Hoy
WritersWeekly.com
~~~~~
AIRLEAF RESPONDS
From: "Brien Jones" <brien@airleaf.com>
Copies to: <carl@airleaf.com>
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 14:21:15 -0500
Organization: Airleaf Publishing
Paraphrasing:
He said he's not the least bit surprised that I'd delete my connection
to Print on Demand (I never said that). He then said (finally) he'd
investigate the problem with Mr. B. He said if they didn't do the
work, he'd send a refund. He then insulted our company once
again.
He seems very anti-POD...but I know for a fact he's been spamming
POD authors.
Then he said he didn't post anything, and that he replied to
an email. He then said he knows what libel is and then implies I've
published libel about him and again accuses me of denying we own
a POD company.
He then said he didn't reply to our "continued and numerous" accusations
because he's too busy with customer service. He didn't tell us why he
has sent us "continued and numerous" spams. And, those spams
were marketing Bookman / Airleaf. They weren't marketing authors'
books!
~~~~~
MY RESPONSE
From: Angela Hoy
To: "Brien Jones" <brien@airleaf.com>, <carl@airleaf.com>,
Subject: RE: COMPLAINT about Airleaf / Bookman
Date sent: Wed, 28 Dec 2005 14:40:01 -0500
Hi Brien,
I never denied my POD connection. As I stated in my previous
email, I will only remove your libel (that we charge $20 per book, etc.).
I intend to post your snide comments about us on the website, but
will remove the lies. Your company has a pretty bad reputation for
sending unprofessional emails to authors and it seems today's exchange
is no exception. You really should learn how to count to 10 before
firing off an unprofessional and childish email.
Ours isn't the only website that's warning authors about
your unprofessional company. There are numerous complaints about
you online, and they deal with a lot more than just your spamming tactics.
I'm not publishing vicious attacks. I'm protecting authors from an
unprofessional firm that breaks promises and breaks the federal
and state spam laws.
Any company that claims to know how to market books, but resorts
to the most unethical (and illegal) method of reeling in unsuspecting
authors, by using spam, should be avoided.
When will Mr. B. receive his refund? NOTHING has been done
on his books and you've held his money for two months now.
Angela Hoy
WritersWeekly.com
~~~~~
AIRLEAF EMAILS AGAIN
Airleaf then sent me a bunch of positive customer comments (I noticed
none of the emails were the complaints that Mr. B. has sent them over
the past couple of months).
~~~~~
MY RESPONSE
None of these emails answers our question or addresses
our inquiry.
When will Mr. B. receive his refund?
Angela Hoy
WritersWeekly.com
~~~~~
ANOTHER PERSON AT AIRLEAF EMAILS ME
Jessica Hunt at Airleaf sent me an email detailing their procedures. But,
of course, she never mentioned Mr. B., nor address our concerns. And,
part of what she said they do obviously was not done for Mr. B. Otherwise,
he would have no complaints.
~~~~~
BRIEN AT AIRLEAF EMAILS AGAIN
From: Brien Jones [mailto:brien@airleaf.com]
Sent: Wednesday, December 28, 2005 3:02 PM
To: angela hoy carl@airleaf.com
Subject: RE: COMPLAINT about Airleaf / Bookman
Paraphrasing:
He asked if I was going to take out the parts of his emails that I
didn't like and publish the rest.
He then asked if I was going to publish the work they did do for
Mr. B. (you can see for yourself above that the project was not
done).
He then claimed the only people trashing him online are us and
our companies (WritersWeekly, Booklocker and another company...that
we don't own). He obviously hasn't done his homework, nor has he read
the numerous complaints about his company online posted by people
who aren't associated with us at all.
He then claimed the only people that read the complaints are the authors
that we sucker in. (Again, notice he's not addressing or even trying to
fix Mr. B's problem. He's simply criticizing us for no reason.)
He then says there is "nothing childish or unprofessional about ANY
of my emails. What IS unprofessional and illegal is publishing private emails."
Hmmm, why do you think he doesn't want us to publish his emails?
I publish mine in their entirety.
~~~~~
AIRLEAF FINALLY OFFERS A REFUND...BUT ONLY HALF!!
From: "Brien Jones" <brien@airleaf.com>
To: <brien@airleaf.com>, <carl@airleaf.com>
Subject: We have now refunded Mr. B...
Date: Wed, 28 Dec 2005 16:22:47 -0500
Despite the fact that he paid only $199 for a $450 service and that we
are actually AHEAD of schedule with that campaign, we have credited his
card for a full refund.
We feel that it is a little unreasonable to expect Airleaf to review his
book, write a promotion, gain his approval for the promotion, send the
promotion, receive inquiries, follow up on inquiries and have final
results all within the eight weeks.
From this point forward I am instructing all of our employees to explain
to authors that promoting self-published books is a process that often
takes more than eight weeks.
~~~~~
AUTHOR CHIMES IN
From: "Patrick B."
To: Angela Hoy
Subject: FW: We have now refunded Mr. B...
Date sent: Wed, 28 Dec 2005 18:04:51 -0500
Hi! Evidently Brien is misinformed again. I did not pay just $199.00 and
for a book campaign, rather I paid $199.00 to Dawn Rogers twice for a total of
$398.00 for two books, one is mine and the other book was by an autisitc boy,
Michael O..
Both books were sent to Dawn Rogers in October after the
two fees of $199.00 were paid via credit card. Dawn Rogers was the one who
took the money out of the card. I paid for Michael's book because he is
autistic and he asked me to get his book to a traditional publisher.
Could you please inform Brien of his error?
Thank you- Father Pat
~~~~~
ANGELA RESPONDS TO AIRLEAF
From: Angela Hoy
To: brien@airleaf.com
Subject: (Fwd) FW: We have now refunded Mr. B...
Date sent: Thu, 29 Dec 2005 09:39:00 -0500
Send reply to: angela@booklocker.com
Hi Brien,
I'm not sure why you're complaining about the low amount Mr. B.
paid for your service. You set the price. He did not. You never addressed
the question about why his emails were ignored and why no work has been
done on his books for the past two months, despite the fact that
his card was charged two months ago.
Despite the fact that you claim work has been done, nothing has been
sent to Mr. B. and, again, his emails have been ignored. You
haven't provided Mr. B. with any proof that any work at all was done on his
books.
He appreciates the refund. However, you've only refunded him for one of
the books, not both. You still owe him $199. See his email below. When
can he expect a refund for the rest?
Angela Hoy
WritersWeekly.com
~~~~~
AIRLEAF RESPONDS
From: "Brien Jones" <brien@airleaf.com>
Subject: We have now refunded Mr. B..
Date sent: Thu, 29 Dec 2005 10:53:13 -0500
Organization: Airleaf Publishing
He claimed Mr. B. received emails from "practically all 16 of us."
He then said he'd send me the emails, but he's sure I would
only publish the negatives and dump the posities.
He then says he wasn't aware there was a second book by another
author (if he'd read the entire complaint email we sent to him, that fact
would be obvious!). He said he would refund that now, too.
He then said, "Happy New Year and good luck with your continued attacks!"
~~~~~
I responded with two words: Thank You
~~~~~
AUTHOR EMAILS 5 DAYS LATER - STILL MISSING HALF OF REFUND
From: "Patrick B.
To: angela@booklocker.com
Subject: Re: We have now refunded Mr. B...
Date sent: Tue, 03 Jan 2006 15:20:00 -0500
Hi Angela!
Thank you very much for all you did on my behalf. I checked my
account and Brien Jones did refund half of the amount due. As I told you,
there were two books, one for myself and the other for Michael O.,
who is autistic. Mr. Jones still owes the amount of $199.00 which I paid for
Michael's book to Dawn Rogers. Yo can't imagine how indebted I am to you,
Angela, for all you did for me and Michael. When I get the other refund,
I'll let you know. Happy New Year.
Would you believe Airleaf still sends me promotional material asking for
sums ranging from seven thousand to $2,500 for publicity fees? I
think they're crazy, really. At any rate, thanks again
and happy holidays to you!
- Father Pat
~~~~~
MY EMAIL TO AIRLEAF
To: brien@airleaf.com, carl@airleaf.com
Subject: (Fwd) Re: We have now refunded Mr. B...
Reply-to: angela@booklocker.com
Date: Tue, 03 Jan 2006 15:48:44 -0500
It's been 6 days and Mr. B. still hasn't received his refund for
the second book. Why has there been a delay on this one?
Angela Hoy
WritersWeekly.com
~~~~~
AIRLEAF'S FINAL RESPONSE
From: "Jack Willey" <jwilley@airleaf.com>
Copies to: <brienjones@airleaf.com>
Date sent: Wed, 4 Jan 2006 08:58:10 -0500
Dear Angela Hoy,
The credits were issued on 12/28/05 & 12/29/05. By it being a holiday
weekend and banks being closed, it may take a few days for these
transactions to clear. If I could speed up the process, I surely would.
Jack Willey
~~~~~
AUTHOR FINALLY RECEIVES FINAL REFUND
From: "Patrick B.
Subject: RE: (Fwd) Mr. B's refunds
Date: Wed, 04 Jan 2006 18:38:19 -0500
Hi Angela!
I just checked with the bank and the second refund came in today.
So I'm all set. Again, I want to thank you from the bottom of my heart for
all your hard work and intervention on my behalf. You are an angel. I never
thought I would get a cent back from them but you did the impossible. May
God bless you and may you have a great New Year.
Thanks again!
- Father Pat |
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