Hello. A publisher has contracted with me for a Feb 2014 book; I am currently on Chapter 4 - about the introverts backbone strength of listening. Title of book, Communication Toolkit for Introverts.
I am look for anecdotal stories about the success or failure of listening in an everyday business situation - presentations, business meetings, email communication, negotiation, selling, customer service etc.
You can be an introvert or extrovert.
If you have a story to share would you think would fit, please contact me at email@example.com