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PostPosted: May 4th, 2015, 3:22 pm 
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Joined: April 16th, 2010, 10:06 am
Posts: 106
A copy of the second class-action lawsuit filed against Author Solutions (owner of AuthorHouse, Xlibris, iUniverse, Trafford, and many more!) is here:

Quotes from the lawsuit:

- "Author Solutions operates more like a telemarketing company whose customer base is the Authors themselves."

- (Publishing Consultants and Marketing Consultants) ”are simply commissioned sales people with aggressive quotas who are not required to have any publishing or marketing experience. Author Solutions never discloses this fact to Authors."

- "As the Global Director of Author Marketing for Author Solutions, Susan Dunn, stated during her deposition in the N.Y. Action: book sales are in fact 'not one of the goals of Author Solutions’s marketing services.' Author Solutions has no
idea whether its Services help Authors sell books, nor does Author Solutions care."

One plaintiff spent more than $24,000 to Author Solutions! She was over the age of 60. The lawsuit alleges Author Solutions has violated the Indiana Senior Consumer Protection Act.

Another plaintiff spent more than $10,000 (she used iUniverse).

Regarding all the different firms and imprints - "Author Solutions does not always disclose its affiliation with these imprints. As a result, several Authors who do not wish to publish with Author Solutions are unable to make an informed decision."

The lawsuit alleges consultants "are not required to have marketing or publishing experience, nor are
they required to read the Author’s work. For Author Solutions to maximize revenue opportunities,
when an Author’s book is recently published (or about to be published), the Author is assigned a
'Tier 1' Marketing Consultant, but after a certain amount of time, or if the Author purchased a
Service, she is moved to a 'Tier 2' Marketing Consultant. Once the title is live, the Author
becomes an 'active lead' for the Book Consultant. In other words, the Author is passed around and
bombarded with calls from several levels of 'consultants.'”

- Even after Authors have requested not to be called again, Author Solutions continues calling its Authors.

Also in the lawsuit: - In monitoring their online reputation, Author Solutions noticed that a former employee posted on a blog that “[s]alespeople brag about pushing customers to overextend themselves, promising them the world, laughing about how they’ll probably only sell a dozen copies” and that “Keith Ogorek [Senior Vice President of Marketing] has a shelf of the
worst books in his office that he laughs about.”

- Authors often find errors, such as typographical, grammatical, or formatting errors in their published work, even after purchasing several rounds of editing.

- "Plaintiff Wheeler received only two out of the promised five reading requests from literary agents. AuthorHouse did not send these agents a copy of the book as initially promised – Plaintiff Wheeler sent it herself. In addition, two agents requested that Plaintiff Wheeler and AuthorHouse not contact them, claiming that Author Solutions effectively spammed them with poor quality books and failed to follow proper submission instructions. AuthorHouse never disclosed its lack of affiliation with the agents it contacted."

Regarding the second plaintiff:

- "Her Evaluation indicated that she had been flagged as a possible Editor’s Choice candidate but required her to purchase Editorial Services." (Shen then paid more than $7,000 for those editorial services.)

Regarding the "PitchFest Package, which cost the author $1,999 -

- "The Hollywood representatives were not decision-makers for their production companies and Author Solutions representatives refused to provide Plaintiff Gordon with their contact information because they did not want her to follow up with them."

THIS IS JUST THE TIP OF THE ICEBERG. Read a LOT more in the complaint here:

If you think you, too, are a victim, contact Giskan, Solotaroff, Anderson & Stewart using this form:
http://www.gslawny.com/author-solutions ... tices.html

https://davidgaughran.wordpress.com/201 ... e-story-2/

SO, WHAT'S AN AUTHOR TO DO? Abuzz Press doesn't charge a fee to publish books.

It's about 3/4ths down the page.
https://emilysuess.wordpress.com/2012/0 ... -525180737

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